Refund & Cancellation Policy
At Tower Hill Dental Practice, we aim to provide our patients with the highest quality care and service. We understand that plans can change, and we have created the following refund and cancellation policy to ensure clarity and fairness for both patients and the practice.
1. Cancellation & Refunds – Before Treatment Starts
If you wish to cancel a course of treatment before it begins, you are eligible for a full refund of any fees paid for treatment not yet performed, minus a £25 administration fee. To qualify, you must notify us with sufficient notice:
- At least 48 hours’ notice for appointments up to 1 hour
- At least 72 hours’ notice for appointments longer than 1 hour
If less than the required notice is given, we reserve the right to deduct an additional 10% of the total treatment cost per day that falls short of the required notice period. This is to cover overhead and clinical resource allocation.
2. Refund Processing Time
Refunds will be processed within 28 days from the date we receive and confirm your written request.
To request a refund, please email us at info@towerhilldentalpractice.co.uk, FAO: Practice Manager.
Refund requests must be made in writing.
3. Consultations
All consultations must be booked and paid for in advance and are non-refundable under any circumstances.
4. Treatment Involving Laboratory Work
For treatments that include laboratory work (such as crowns, bridges, or dentures), once work has started or the lab has begun fabrication, no refund will be provided for:
- Laboratory fees
- Clinical time already invested
- Administrative costs
Patients are responsible for covering these costs even if the course of treatment is cancelled.
5. Cancellation by Tower Hill Dental Practice
In the rare event that we must cancel a course of treatment; we will make every effort to provide you with as much notice as possible.
Our maximum liability will be limited to the refund of any advance payments made for treatment not performed.
6. Refund Payment
All refunds will be issued via card or bank transfer only. We are unable to process refunds in cash, including for payments originally made in cash.
For any bank transfer, it will be your responsibility to provide in writing your bank account details. We will not be responsible for checking or verifying those bank account details. Please note we can only refund to an account in the same name as the person who paid for the original treatment.
We are not liable for any costs or fees charged by your bank to receive the refund payment. However, should we be charged by our bank to make a payment to you, we will deduct that cost from the amount to be refunded back to you.
We are not liable for any other costs or losses incurred by the patient due to such cancellations.
We also reserve the right to modify or adjust the delivery of your treatment plan and will make reasonable efforts to inform you in advance.